Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 028 66 327192
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Lakeside Medical Practice Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Opening Times
  • Appointments
  • Prescriptions
  • Clinics & Services
  • Tests & Results
  • New Patients
  • Practice Team
Show Side Menu
  • Online Access

Key Information

  • Practice News
  • Self Care
  • Appointments
  • Out-of-Hours Service
  • Repeat Prescriptions
  • Home Visits
  • Telephone Advice
  • New Patient Registration
  • Change Of Details
  • Practice Policies
  • Test Results
  • Travel Vaccines & Health Advice
  • In Times of Bereavement
  • Non-NHS Services
  • Facilities For The Disabled
  • Useful Contacts
  • Minor Ailments
  • Been off Work
  • Ways To Keep Healthy
  • Self Referral to Physiotherapy
  • Our Journey Through Disability
  • COVID-19 & Flu

BBC Health News

  • 'Notable' rise in dads over 60 in England and Wales01 Jul 2025 15:57Official figures show that the birth rate in England and Wales went up for the first time since 2021.
  • Parents face hurdles vaccinating children - report01 Jul 2025 00:06Obstacles include difficulty booking appointments and too few jab reminders, say child health experts.
  • Is RFK Jr's divisive plan to Make America Healthy Again fearmongering - or revolutionary?01 Jul 2025 00:04The most powerful public health official in the US is reviled by some medics - but even some of his critics accept that he is bringing drive to healthcare areas that have long been neglected
  • Covid inquiry hears of care home 'slaughter' 30 Jun 2025 16:55Relatives of care home residents tell the Covid inquiry they will never get over how their loved ones died.
  • Make healthy food more appealing, government tells supermarkets29 Jun 2025 14:42Supermarkets will be challenged to sell healthier food, under a new government obesity plan.
  • School sun safety lessons trialled to tackle skin cancer29 Jun 2025 02:09The new pilot teaches children as young as five how to check UV levels and apply sunscreen.
Illnesses and conditions
Health and wellbeing
Home > Practice Policies

Practice Policies

Comments and Suggestions

Our aim is to provide our patients with the best possible care within the resources available to us and to deal with any problems as quickly and efficiently as possible. Patients wishing to make constructive or critical comments on the services provided by the practice should leave comments in the suggestion box at reception.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicable, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding our complaints procedure from reception.

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg from district nurses and hospital services.
  • To help you get other services eg from the social work department. This requires your consent.
  • When we have a duty to others eg in child protection cases.

Reception, administration and nursing staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Access to Medical Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we will notify the patient in writing of their removal from the list.

Last Updated 18 Dec 2023

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Estate &
Letting Agent

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Lakeside Medical Practice

Erne Road, Enniskillen, Co Fermanagh, BT74 6NN

  • 028 66 327192
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Estate &
Letting Agent