Phone First Service Posted or Updated on 18 Dec 2023

A new 'Phone First' service is being rolled out to cover the Western Trust's Altnagelvin and South West Acute Hosptial's Emergency Departments (A&E) and the Urgent Care and Treatment Unit in Omagh Hospital, with effect from 8.00 am on Monday 25th January 2021 and will run from 8.00 am to 12.00 midnight, 7 days per week. The aim of the service is to ensure that patients can get direct access to the right care, avoiding busy waiting rooms and staying safe.

The service is designed for patients, including children, who are feeling unwell and considering travelling to an ED or Minor Injuries Unit with an injury or illness which requires urgent treatment but is not immediately life threatening.

The Western Trust 'Phone First' service will operate from 8.00 am to 12 midnight, seven days a week using the following contact options:

• The 'Phone First' number to ring is 0300 020 6000
• The 'Phone First' text relay number is 0870 240 5152

For all emergencies that are life threatening always call 999 immediately.